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Terms & Conditions

Last Updated: 21 July 2025

These Terms and Conditions ("Terms") govern your access to and use of the website located at www.gskitchens.com.au (the “Site”), operated by Gilbert Street Kitchens Pty Ltd (“we”, “us”, or “our”). By accessing or purchasing from this Site, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Company Information

Business Name: Gilbert Street Kitchens Pty Ltd
ABN: 59 621 513 899
Business Address: 16 Whitelaw Place, Richlands QLD 4077
Email: info@gskitchens.com.au
Phone: 07 3517 4979
Website: www.gskitchens.com.au

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2. Use of This Website

By using this website, you warrant that:

  • You are at least 18 years old or have the consent of a parent or guardian;

  • All information you provide is accurate, current, and complete;

  • You will not use the site for any unlawful or prohibited purpose.

We reserve the right to suspend or terminate your access if we believe you have breached these Terms.

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3. Products and Services

We sell ready-made meals and food products via our online store. All products are subject to availability, and we reserve the right to limit quantities or discontinue items at any time.

Product images are for illustrative purposes only. Actual products may vary slightly in appearance or packaging.

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4. Pricing and Payment

  • All prices are listed in Australian Dollars (AUD) and include GST unless stated otherwise.

  • We reserve the right to change prices without notice.

  • Payments are securely processed through our payment gateway providers (e.g., Shopify, Stripe, or PayPal).

  • Orders are confirmed only after full payment is received.

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5. Shipping and Delivery

  • Delivery is available to eligible areas in accordance with our delivery policy.

  • We will make reasonable efforts to deliver within the estimated timeframe, but we are not liable for delays outside our control.

  • Please ensure the delivery address provided is correct. Failed deliveries due to incorrect information may incur a redelivery fee.

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6. Refunds and Returns

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To request a refund or replacement, contact us at info@gskitchens.com.au within 24 hours of delivery with supporting photos and order details.

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7. Allergens and Food Safety

We take food safety seriously and label known allergens as accurately as possible. However, our products are prepared in a facility that also handles common allergens including dairy, eggs, gluten, peanuts, tree nuts, soy, fish, and shellfish.

It is your responsibility to check product labels and allergen notices before consumption.

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8. Intellectual Property

All content on this website—including logos, text, images, and product descriptions—is the property of Gilbert Street Kitchens Pty Ltd and may not be used or reproduced without prior written permission.

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9. User Accounts

If you create an account, you are responsible for maintaining the confidentiality of your login credentials. We are not liable for any loss or damage arising from unauthorized access to your account.

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10. Privacy

We are committed to protecting your personal information. Please refer to our Privacy Policy for information on how we collect, use, and disclose personal data.

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11. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for any indirect, incidental, or consequential loss resulting from your use of our site or products.

  • Our liability is limited to the total amount paid by you for the product in question.

Nothing in these Terms excludes your statutory consumer rights under Australian Consumer Law.

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12. Indemnity

You agree to indemnify and hold harmless Gilbert Street Kitchens Pty Ltd from any claims, losses, or damages arising from your breach of these Terms or misuse of this website.

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13. Governing Law

These Terms are governed by the laws of Queensland, Australia. Any disputes will be resolved in the courts of Queensland.

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14. Updates to These Terms

We may update these Terms from time to time. Continued use of our website after updates constitutes your acceptance of the revised Terms.

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15. Contact Us

For questions or concerns about these Terms and Conditions, please contact us at:

Gilbert Street Kitchens Pty Ltd
Email: info@gskitchens.com.au
Phone: 07 3517 4979
Address: 16 Whitelaw Place, Richlands QLD 4077

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